Managing services, staff, and rooms

These three pieces are how Scalp Boss decides who can do what, where, and when. Get them right and bookings just work. Get them wrong and clients see slots that aren't really available.

Services

A service is one bookable treatment. Each service has:

• Price — what the client pays.
• Duration — how long the appointment takes, in minutes.
• Buffer — cleanup or reset time after the appointment, in minutes. Adds to the booked block but isn't shown to the client.
• Category (optional) — a grouping like "Treatments," "Add-ons," or "Memberships." Categories help your booking page read cleanly when you have a lot of services.
• Active toggle — turn a service off without deleting it. Off services hide from the booking page but stay in your history.

Common mistake: forgetting the buffer. If a treatment leaves a wet station that needs 10 minutes to reset, set the buffer to 10. Otherwise your next client walks in to a half-cleaned room.

Staff

A staff member is one person who performs services. Each staff member has:

• Profile basics — first name, last name, photo (optional but recommended), whether they're an owner.
• Services they can do — check the boxes for which services they're trained on. Clients only see staff who can do the service they picked.
• Weekly schedule — which days and hours they work. Set this under the staff member's profile, not under Business Hours (those are the spa's overall hours; staff schedules sit inside them).
• Time-off overrides — block specific days or windows for vacation, sick days, training. Find these under the staff member's profile.

Common mistake: new hire isn't showing up as available. Almost always one of three things: (1) they have no services assigned, (2) their weekly schedule is empty, or (3) the day in question is outside the spa's overall business hours.

Rooms

A room is a physical treatment space. Each room has:

• Name — what you call it internally (Suite 1, Station A, etc.).
• Type — treatment room, station, or open space. Affects how Scalp Boss handles multi-client bookings.
• Linked services — which services can happen in this room. If a service needs a specific tool that only lives in one room, link them. Otherwise leave it unlinked and any room works.
• Active toggle — off rooms don't block bookings but stay in your history.

Scalp Boss never double-books a room. If a client picks a service that only happens in Room 2 and Room 2 is booked, that slot disappears from availability — even if the therapist is free.